Terms and payment

SIA “ADIG” – hansabeauty.com

General Terms
1.1. These Terms of Purchase, together with the documents specified in these Terms, are intended to provide information about SIA “ADIG” (“Seller”), as well as to present the terms of purchase and sale of goods sold in the online store (“Terms”) to persons specified in clause 5.1 of the Terms (“Buyer”), who purchase goods (“Goods”) in the online store at the address hansabeauty.com.
1.2. These Terms are applied when concluding any agreements between the Seller and the Buyer for the sale of Goods (“Agreement”). Before ordering any Goods in the online store, please read these Terms carefully and make sure that you understand them correctly. Please note that before completing the order, the Buyer is obliged to agree to these Terms and Privacy Policy, but if you refuse to do so, the completion of the order and ordering the Goods is impossible.
1.3. The Buyer is invited to print these Terms for future reference.
1.4. We also inform you that these Terms may be amended in accordance with the procedure specified in Part 6 of the Terms. Each time the Buyer orders the Goods, we recommend that they review the Terms to ensure that they fully understand the terms and conditions under which the order will be placed in a particular case.
1.5. These Terms and any Agreements between the Seller and the Buyer are drawn up and concluded only in the official language.

2. Information about the Seller
2.1. These Terms apply when purchasing the Goods at hansabeauty.com (“online store”). The Seller is SIA “ADIG” – a limited liability company registered in the Republic of Latvia, registration number: 40103723934, legal address Riga, Matīsa iela 45A, LV-1009, Latvia. Data about the Seller is collected and stored in the Register of Companies of the Republic of Latvia (www.ur.gov.lv). The Seller’s VAT payer code is LV40103723934. E-mail address: sezpi@hansabeauty.com

3. Goods
3.1. The images of the Goods provided in the Online Store are illustrative in nature. Despite the fact that the Seller does everything possible to reflect the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.
3.2. The packaging of the Goods may differ from that shown in the images provided in the Online Store.
3.3. Unless otherwise specified, all Goods offered in the Online Store are available. In the event that it is not possible to sell the ordered Goods in accordance with Clause 5.10 of the Terms. and 9.5. due to the circumstances specified in clauses, the Buyer is informed about this by e-mail or by other means of communication (by phone or SMS) and the order for such Goods is canceled.
3.4. The Seller has the right to determine the minimum and / or maximum order quantity for a particular product in one order.

4. Processing of personal data
4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy and Cookies Policy. Taking into account that the Privacy Policy specifies important provisions of the Terms, we recommend that the Buyer read them carefully and make sure that all the provisions of the Privacy Policy are understandable and acceptable to him.

5. Conclusion of a purchase-sale agreement
5.1. The Buyers may purchase Goods in this online store:
a) natural persons

b) legal entities.

5.2. The Buyer, by agreeing to these Terms, confirms that he has the right to purchase Goods in this online store.
5.3. The invoice is a delivery note.
5.4. The procedure for ordering Goods specified by the Seller provides the Buyer with the opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully read and check the submitted order at each stage of submitting the order.
5.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer has created a basket of Goods in the online store, indicated the Buyer’s name, surname (in Latin letters) and delivery address, exact postal code, selected a payment method and familiarized himself with these Terms and pays for the order. If the Order is not paid for, the contract is considered not concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address specified in the order, based on the concluded contract or in resolving any ambiguities arising in connection with the performance of the contract.
5.6. When the Buyer submits an order and pays for it, an e-mail is sent to him confirming receipt of the order.
5.7. When preparing an order, the Seller sends the Buyer an e-mail and/or SMS informing them that the Goods have been sent to the Buyer or are ready for collection in the store (depending on which of the delivery methods for the Goods is chosen).
5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.
5.9. By concluding the Contract, the Buyer agrees that at the time of purchase an electronic VAT invoice with purchase information will be sent to the specified e-mail address. The invoice-delivery note is sent to the e-mail on business days no later than 2 (two) business days from the moment the Buyer receives the Goods or the Seller hands over the Goods to the courier.

m (if the Goods are delivered to the Buyer using courier services). The VAT invoice is issued on the date of handing over the Goods to the courier or the date of receipt/handover of the Goods (depending on which of the methods of delivery of the Goods was chosen and which of the Seller’s suppliers delivers the Goods in a particular case).
5.10. In the event that the Seller is unable to sell the Goods, for example, because the Goods are not in stock, because the Goods are no longer sold, or due to an error related to the price indicated in the online store, as specified in clause 9.5 of these Terms, the Seller shall inform the Buyer thereof by e-mail or by other means (by telephone or SMS) and the order shall be cancelled. In the event that the Buyer has already paid for the Goods, the Seller shall refund the amounts paid within 14 (fourteen) calendar days.

6. Right to amend the Terms
6.1. The Seller reserves the right to amend these Terms, including, but not limited to, in connection with:
a) amendments to the payment terms;
b) amendments to applicable laws.
6.2. Each time the Goods are ordered, the version of the Terms in force on the date of conclusion of the Agreement between the Seller and the Buyer shall apply.
6.3. Each time the Terms are amended on the basis of clause 6 of these Terms, the Seller shall inform and notify the Buyer thereof, indicating that the Terms have been amended, and the date of their amendment shall be indicated in clause 1.4 of these Terms.

7. Qualitative return of goods and unilateral withdrawal from the Agreement by the consumer exercising the right of withdrawal
7.1. The Buyer, who is a consumer (natural person), has the right to exercise the right of withdrawal if the goods are damaged and the damage is detected at the time of delivery in the presence of the courier, and to unilaterally withdraw from the Agreement by returning the received Goods – within the time period specified in paragraph 7.3 of these Terms. The costs of returning the Goods must be borne by the Buyer.
7.2. The Buyer (consumer) cannot exercise the right of withdrawal and cannot return the Goods in the cases specified in paragraph 22 of the Cabinet of Ministers Regulation No. 255 “Regulations on Distance Contracts” of 20.05.2014, if:
a) The Goods are manufactured according to the Buyer’s instructions or the Goods are clearly personalized (customized to the Buyer’s personal needs);
b) The Goods are perishable or their expiration date is about to expire;
c) The Buyer has opened the packaging of the Goods, which cannot be returned due to health and hygiene reasons;
7.3. The Buyer’s right to unilaterally withdraw from the Agreement within 14 days, return the Goods to the Seller and receive money by exercising the right of withdrawal applies only to consumers (natural persons) and arises from the date of conclusion of the Agreement, as defined in paragraph 5 of the Terms.
7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:
a) if the Goods are purchased by concluding the Agreement – from the date on which the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Goods;
b) if the Buyer has ordered several Goods in one order that are delivered separately – from the date on which the Buyer or a third party other than the carrier and indicated by the Buyer has received the last Goods;
c) if the Goods are delivered in several lots or parts, – from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has received the last lot or part of the Goods;

If the end of the term falls on an “officially” public holiday in the country, the right of withdrawal shall be exercised until the business day following the end of the said term (inclusive).
7.5. In order to exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Agreement by sending or submitting a relevant written notice in free form, which would include the Buyer’s notice of withdrawal from the Agreement, or by filling out the withdrawal form – PDF/WORD. The notice of withdrawal from the Agreement or the withdrawal form shall be sent electronically to the e-mail: hello@hansabeauty.com. Upon receiving the Buyer’s notice electronically, the Seller shall immediately send the Buyer a confirmation of receipt of the notice to the Buyer’s e-mail.
7.6. The Buyer shall immediately, but not later than within 14 (fourteen) days after submitting or sending to the Seller the withdrawal form or notification of the exercise of the right of withdrawal, return or hand over the Goods to the Seller to the return address indicated on the package received by the Buyer. The deadline shall be deemed to have been met if the Buyer hands over or sends the Goods to the Seller before the expiry of the 14 (fourteen) day period. The Buyer shall bear the costs of returning the Goods.
7.7. The Buyer may exercise the right to return the Goods only if the deadline for exercising the right of withdrawal specified in paragraphs 7.3. and 7.4. of the Terms and Conditions has not expired.
7.8. The Buyer has the right to inspect the Goods in order to ascertain their nature, properties and functions, but the use of the Goods in order to ascertain and inspect their nature, properties and functions shall be carried out to the extent that it would be possible to do so in the store.
7.9. The Buyer is liable for any decrease in the value of the Goods or its use contrary to good faith (including, but not limited to, the cases specified in clause 7.10 of these Terms and Conditions).

in those cases), if the Product was used for a purpose other than to determine the nature, properties and operation of the Product during the exercise of the right of withdrawal.
7.10. The returned Product must not be damaged and used in a way that exceeds the use of the Product for determining and checking its nature, properties and operation. The Buyer must keep the original packaging, authentic labels and protective bags of the returned Product and it must not be damaged. The Products must be returned in full with the same accessories with which they were sold, attaching the instructions and warranty card to the Product, if they were delivered with the Product. Gifts received for the Products must also be returned together.
7.11. When returning the Product, the invoice number and order number must be indicated. If possible, the Buyer shall attach an invoice so that the Seller can provide the Buyer with a refund for the purchased Product as soon as possible.
7.12. The Buyer who returned the Goods shall be refunded all the money paid for the Goods, except for the delivery costs. The Seller shall refund the money for the Goods no later than 14 (fourteen) days from the date the Seller received information about the Buyer’s decision to withdraw from the Agreement. The current delivery and service tariffs are provided in the “Delivery” section.
7.13. The Seller shall transfer the refundable amounts to the bank account specified in the Buyer’s notice of withdrawal from the Agreement or in the withdrawal form.
7.14. The Seller shall have the right to withhold the refund of the amount of money to the Buyer until the Seller has received the Goods or the Buyer has submitted to the Seller a confirmation that the Goods have been sent back, depending on which action was taken earlier.
7.15. The Buyer shall not have the right to withdraw from the Agreement until the Buyer receives the Goods.
8. Delivery
Home delivery

8.1. At the Buyer’s option, the Goods are delivered by a transport company at the Buyer’s expense. In certain cases specified by the Seller, the Goods are delivered at the Seller’s expense.

8.2. The Buyer, when choosing the home delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the Goods. The exact delivery price depends on the weight and price of the ordered Goods. The current delivery prices for each shipment are displayed on the order processing page when placing an order.

8.3. The Buyer’s order is executed before the scheduled delivery date specified in the dispatch notification specified in paragraph 5.7 of the Terms, except for cases where events occur that are beyond the Seller’s control (as defined in paragraph 17 of these Terms).

8.4. Ownership of the Goods passes to the Buyer from the moment the courier hands over the Goods to the Buyer. The risk of accidental loss or damage to the Goods shall pass to the Buyer when the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Goods. If the carrier of the Goods is chosen by the Buyer himself, and the Seller did not offer such a delivery option, the risk specified in this section shall pass to the Buyer at the moment when the Goods are handed over to the carrier.

8.5. At the time of delivery of the shipment, the Buyer or a third party indicated by the Buyer is obliged to check the condition of the package of the shipment together with a representative of the transport company. If the Buyer finds that the shipment is damaged, the Buyer is obliged to:
– indicate this to the courier who delivered the Goods;
– note in the delivery document of the shipment that the package is damaged and fill out the Package Damage (Inspection) Report together with the courier;
– check the Goods inside the package and, if they are damaged, record the damage with photographs. The photographs will be required for the return procedure for the delivery of non-conforming Goods;
– if the packaging of the Goods is not damaged, it is not necessary to inspect the Goods in the presence of the courier.
If the Buyer accepts the shipment and signs the documents, it is assumed that the shipment has been delivered in a proper manner.

8.6. If damage to the packaging of the shipment is detected, the Buyer or a third party indicated by the Buyer has the right not to accept the shipment. In such a case, the representative of the organization providing courier services, together with the Buyer or a third party indicated by the Buyer, fills out a special shipment inspection report, which is submitted by the representative of the organization providing courier services, indicating the detected damage.

8.7. The Buyer or a third party indicated by the Buyer, upon acceptance of the shipment and signing on the data storage device or on the paper delivery confirmation without notes submitted by the representative of the courier service organization, shall be deemed to have delivered the Goods in an undamaged package, and the additional services indicated on the data storage device or on the paper delivery confirmation shall have been properly provided, unless otherwise stated.

8.8. Upon delivery and handing over of the Goods to the address indicated by the Buyer, it shall be deemed that the Goods have been handed over to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or by any third party who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled date of delivery of the Goods, the Buyer shall immediately, but no later than the day following the scheduled date of delivery of the Goods, notify the Seller thereof.

8.9. If the Goods are not accepted by the Buyer, the Buyer shall be entitled to

The Buyer must indicate the details of the person accepting the Goods when filling in the order delivery information.

8.10. When accepting the Goods, a valid identity document must be presented in order to properly identify the Buyer. If the Buyer cannot accept the Goods themselves, but the Goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller for the delivery of the Goods to an inappropriate person.

8.11. The Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer fails to fulfill this obligation within the specified period and does not submit a claim to the Seller, it is assumed that the packaging of the Goods is in proper condition, but the quantity, quality, assortment, accessories and assembly comply with the terms of the Agreement.

9. Price of the Goods and delivery costs

9.1. The prices of the Goods will be as indicated in the online store. The Seller shall make all reasonable efforts to ensure that the prices of the Goods at the time the Buyer places the order are correct. If the Seller notices that there are inaccuracies in the prices of the Goods, clause 9.5 of these Terms shall apply.

9.2. The prices of the Goods may change, but such changes shall not affect the Contracts already concluded.

9.3. The prices of the Goods are indicated including VAT (where applicable) at the rate applicable at that time in the Republic of Latvia. In the event that the VAT rate changes during the period from the date of the order to the date of delivery, the price may change taking into account the changes in the amount of VAT, except for cases where the Buyer paid for the Goods in full before the VAT rate changes came into effect. The Seller shall notify the Buyer in writing of such price changes and provide the Buyer with the opportunity to purchase the Goods at a price adjusted taking into account the amended VAT rate or to cancel the order. The order is not fulfilled until the Buyer’s response is received. In the event that the Buyer cannot be contacted using the contacts provided, it is assumed that the order has been canceled and the Buyer is informed of this in writing.

9.4. The prices of the Goods do not include the costs of preparing the order, delivering and placing the goods. The pricing of delivery costs indicated in the online store may change.

9.5. Taking into account the fact that the Seller’s online store offers a very wide range of Goods, despite all reasonable efforts of the Seller, it cannot be ruled out that the price of the Goods may be indicated incorrectly due to a technical error independent of the Seller. In the event that the Seller determines that the price of the Goods is indicated incorrectly, the Seller shall inform the Buyer thereof by e-mail or other means of communication (by telephone or SMS) and cancel the order. If the Buyer wishes to purchase the same Product at the new, correctly specified price, it must be ordered again.

10. Payment

10.1. The Buyer may pay for the Products:

a) by bank transfer to the Seller’s account upon receipt of the invoice-delivery note,

b) using the bank links available under payment methods when placing an order;

c) by bank payment (credit or debit) card;

10.3. If the Buyer chooses the payment method specified in clause 10.1. a. of the Terms and Conditions, the Buyer is obliged to pay the received invoice at the bank no later than 3 (three) days from pressing the “Order” button. If payment is not made within the specified period, the Seller has the right to consider that the Buyer has refused to conclude the contract and cancel the order.

10.4. The Goods selected by the Buyer are reserved in the Seller’s system and the Seller begins to fulfill the order:
a) when the Seller receives a notification from the Buyer’s bank about the payment made for the selected goods – in the case of clauses 10.1. a. and b. and c. of the Terms;

11. Buyer’s obligations

11.1. The Buyer undertakes to provide only correct and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to update it immediately.

11.2. The Buyer undertakes to use the online store fairly and correctly, not to harm its work or stable operation. If the Buyer fails to comply with this obligation, the Seller has the right to restrict, suspend (terminate) the Buyer’s ability to use the online store without prior notice and the Seller is not liable for any losses of the Buyer related to this.

11.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedure specified in these Terms.

11.4. Notwithstanding the obligations provided for in other clauses of the Terms, the Buyer undertakes to inspect the Product before starting to use it (including before assembling it, assembling it, etc.) and to make sure that the Product received is the one ordered by the Buyer.

11.5. The Buyer is obliged to comply with other requirements provided for in these Terms and the legislation of the Republic of Latvia.

12. Seller’s obligations

12.1. The Seller undertakes to:
a) make every effort to ensure that the Buyer can properly use the services provided by the online store;

b) respect the Buyer’s privacy, process the Buyer’s personal data only in accordance with the Terms, the Privacy Policy and the laws of the Republic of Latvia.

in accordance with the procedure specified.

12.2. The Seller undertakes to comply with all requirements specified in these Terms.

13. Manufacturer’s warranty

13.1. Some Goods sold by the Seller are provided with a manufacturer’s warranty. Information about the warranty and applicable conditions are specified in the manufacturer’s warranty submitted with the Goods.

13.2. The manufacturer’s warranty supplements the Buyer’s rights related to poor-quality Goods.

13.3. The manufacturer’s warranty obligations for the Goods are valid only if the operating instructions for the Goods have not been violated. Before using the Goods, the Buyer must carefully read the operating instructions for the Goods, if any.

14. Product quality

14.1. The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller grants a quality guarantee valid for a certain period of time for different types of Goods, the specific term of which and other conditions are specified in the documents submitted with the Goods.

14.2. Product photos are for illustrative purposes only, the original products may differ from those shown. The photos of the products posted cannot be used as a basis for claims. The product is considered to be suitable if it corresponds to the sample, model or description provided in the online store.

14.3. The warranty provided by the Seller does not limit the Buyer’s rights, which, when purchasing goods of inadequate quality, are determined by the regulatory enactments of the Republic of Latvia.

15. Warranty and Buyer’s rights in the event of inadequate goods

15.1. Defects in the products are eliminated, as well as inadequate goods are replaced or returned, based on the procedure established in these Terms and Conditions and taking into account the requirements of the applicable legal acts of the Republic of Latvia.

15.2. The Buyer who wishes to file a complaint about poor-quality or incompletely assembled products can do so in the store or by e-mail to sespi@hansabeauty.com,

15.3. When submitting a complaint, the Buyer must provide the following information:

a) Order number. If possible, the Buyer shall attach an invoice so that the Seller can review the Buyer’s complaint as soon as possible;

b) indicate the defect of the Product, signs of damage or missing part;

c) submit other evidence, for example, a photograph of the Product, a photograph of the poor-quality area (if it is mechanical damage and it is possible to photograph it), a photograph of the Product packaging, etc.

15.4. When submitting a complaint, the Buyer must indicate one of the ways in which the Buyer wants the claim to be resolved:

a) by the Seller eliminating the non-conformity of the Product – defects – within a reasonable time, free of charge, if the defects can be eliminated in accordance with the warranty terms;

b) reduce the purchase price accordingly, taking into account the wear and tear of the Product or the benefit that the Buyer has gained from using the Product, and which the Seller and the Buyer have agreed on;

c) replace the Product with an analogous Product of appropriate quality within a reasonable period of time free of charge, except in cases where the defects are minor/insignificant or they arose due to the fault of the Buyer;

d) cancel the Agreement and refund the amount of money paid to the Buyer for the Product, except in cases where the non-conformity of the Product is minor and cannot significantly affect the Buyer’s ability to use the Product. The non-conformity of the Product shall be considered minor if it does not significantly reduce the quality of the performance of the basic functions of the Product or its use properties and can be eliminated without causing visually detectable changes in the external appearance of the Product.

15.5. When considering a complaint, a response shall be provided within 15 (fifteen) days from the date of receipt of the complaint. If, for objective reasons, it is not possible to provide a response to the Buyer’s complaint within the specified period, the Seller shall immediately inform the Buyer in writing, indicating a reasonable period within which the response will be provided, as well as justifying the need for such an extension.

15.6. Uncollected Goods handed over for warranty service are stored for 3 (three) months. This period begins from the first notification to the Buyer, using the contact information (telephone, e-mail address, etc.) provided by the Buyer, that the Buyer can receive the Goods returned from the warranty service center. If the Buyer does not receive the Goods within the specified period, the Seller has the right to no longer store the Goods, the Goods may be disposed of. In such a case, the Seller is not responsible for the Buyer’s information remaining in the uncollected Goods and other losses of the Buyer that arose in connection with such destruction of the Goods.

16. Liability

16.1. The Buyer is responsible for the actions taken using the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer assumes responsibility for the consequences that arose due to errors or inaccuracies in the data provided in the registration form.

16.2. When filling out the purchase form in the online store, the Buyer is responsible for storing and (or) transferring his login data to third parties. If the services provided in the online store are used by third parties who have connected to the online store using the Buyer’s login data, the Seller considers such a person to be the Buyer and the Buyer is responsible for all actions of such third parties performed in the online store.

16.3. The Seller, to the extent that it is not

v contrary to applicable law, is exempted from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and his obligations, did not familiarize himself with these Terms, this Privacy Policy and other documents specified in the Terms, although such an opportunity was provided to him.

16.4. The Buyer is obliged to ensure the secure storage of his login data to the online store and not to disclose them, as well as to ensure that the data is known only to him and used only by the Buyer, as well as not to transfer or otherwise create an opportunity for other persons to familiarize themselves with or use these data. If there is a suspicion that the login data could have been learned by another person, the Seller must be immediately notified of this, and the Seller must be immediately informed of the violation or disclosure of the login data to the online store. All actions performed using the Buyer’s identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

16.5. The parties shall be liable for any breach of the Agreement concluded through the online store in accordance with the procedure established by the laws of the Republic of Latvia.

16.6. In the event that the Seller violates the provisions of these Terms, it shall be liable for any damage or loss incurred by the Buyer as a foreseeable consequence of the breach of these Terms. Damage or loss shall be deemed foreseeable if it is an obvious consequence of the Seller’s breach or if the Seller and the Buyer were aware of such damage or loss at the time of concluding the Agreement.

16.7. The Seller supplies the Goods for household and personal use only. The Buyer undertakes not to use the Goods for commercial, business or resale purposes, and the Seller shall not be liable for any loss of profit, business losses, operational disruptions or losses of the Buyer in connection with lost business opportunities.

16.8. The Seller is not responsible for the information provided on the websites of other companies, even if Buyers access these websites using the link in the Seller’s online store.

17. Events beyond the Seller’s control

17.1. The Seller shall not be liable for any failure or delay in performance of the Agreement or any obligations under the Agreements if such failure or delay was caused by events beyond the Seller’s control, as defined in clause 17.2 of these Terms.

17.2. An event beyond the Seller’s control means any action or event that the Seller cannot reasonably control.

17.3. In the event of an event beyond the Seller’s control that affects the proper performance of the Seller’s obligations under the Agreement:

a) the Seller shall immediately notify the Buyer; and

b) the Seller’s obligations under the Agreement shall be suspended and the period for performance of the obligations shall be extended by a period equal to the duration of the event beyond the Seller’s control. If events beyond the Seller’s control affect the delivery of the Goods to the Buyer, the Seller will agree on a new delivery date after the Seller’s events beyond the Seller’s control have ended.

18. Sending information

18.1. The term “in writing” used in the Terms also includes e-mails.

18.2. In order to contact the Seller in writing or in the event that the Terms provide for the Buyer’s obligation to contact the Seller in writing, the Buyer shall send an e-mail to the Seller to the address sespi@hansabeauty.com. The Seller shall inform the Buyer in writing of the receipt of the notification (usually by e-mail). The procedure for the Buyer to contact the Seller for the purpose of exercising the right of withdrawal and withdrawing from the Agreement is provided for in Clause 7 of these Terms.

18.3. The Seller shall send all notifications to the Buyer to the e-mail address specified in the Buyer’s purchase form.

19. Other provisions

19.1. Any Agreement concluded between the Seller and the Buyer shall be subject to these Terms and Conditions together with the documents expressly specified in the Terms. Any deviations from these Terms and Conditions shall be valid only if they are made out in a written document.

19.2. The Buyer, taking into account the legislation of the Republic of Latvia, has certain rights related to Goods of inadequate quality. No provision of these Terms and Conditions shall be interpreted as limiting or restricting the exercise of such rights.

19.3. The Seller shall have the right to transfer its rights and obligations under the Agreement to a third party or parties, but the transfer of such rights and obligations shall have no effect on the Buyer’s rights and the Seller’s obligations under these Terms and Conditions. In the event of such transfer, the Seller shall inform the Buyer by providing information about the transfer in the online store.

19.4. The Buyer shall not be entitled to transfer all or part of the rights or obligations arising from these Terms to a third party or parties without the written consent of the Seller.

19.5. If any of these Terms is found by a court to be illegal, invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect. Any provision of these Terms which is found to be illegal, invalid or unenforceable in part or in whole shall be deemed to be severable from the contract.

i to the extent specified, shall remain in force to the extent that it was not declared illegal, invalid or unenforceable.

19.6. Unless otherwise specified in these Terms, any delay by the Seller in exercising its rights under these Terms shall not constitute a release of the Buyer from the performance of obligations or a waiver of these rights, but the partial or partial performance of any obligation or the partial or partial exercise of any right shall not mean that these obligations do not have to be performed or that these rights cannot be exercised in the future.

19.7. These Terms and the relations between the parties under these Terms (including issues of conclusion, validity, application and termination of the Agreement) shall be governed by the laws of the Republic of Latvia and shall be interpreted on the basis of the laws of the Republic of Latvia.

19.8. Any dispute, disagreement or claim arising from or related to these Terms, their violation, termination or validity shall be finally resolved in accordance with the procedures set forth in the laws and regulations of the Republic of Latvia.

19.9. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint or the Buyer does not agree with the solutions offered by the Seller and determines that his rights or interests were violated, the Buyer may file a complaint with the Consumer Out-of-Court Dispute Resolution Commission, located at Brīvības iela 55, Riga, Latvia, LV-1010 and which resolves consumer disputes (more information on dispute resolution is available at http://www.ptac.gov.lv/lv).

Effective from 01.03.2024.