Frequently Asked Questions – HANSABeauty.com

General Information

What is HANSABeauty.com?

HANSABeauty.com is your go-to online store for perfumes, cosmetics, jewelry, cleaning products, candles, and other useful items for you and your home. We offer high-quality products and convenient shopping with delivery available across the European Union.

Where is HANSABeauty.com based?

We are based in Latvia and serve customers across the European Union.

Ordering & Payment

How can I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept major credit and debit cards, ApplePay, GooglePay, Invoice, and other secure online payment options.

Can I modify or cancel my order after placing it?

Once an order is confirmed, it is processed quickly. Please contact our customer support immediately if you need to make changes or cancel your order.

Shipping & Delivery

Do you offer international shipping?

Yes, we deliver to all countries within the European Union.

How long does shipping take?

Delivery times vary by location but typically range from 5 to 20 business days within the EU.

How much does shipping cost?

Shipping fees depend on your location and order total. The exact cost will be displayed at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

Returns & Refunds

Can I return a product?

Yes, we accept returns within 14 days of receiving your order, provided the product is unused and in its original packaging. However, some products are personally made or manufactured for each order and in these cases we do not cover any refunds on orders placed or returned back to us.

How do I request a refund?

To initiate a return or refund, contact our customer support team with your order details. Refunds will be processed after we receive and inspect the returned items.

Products & Availability

Are all products in stock?

We strive to keep all items in stock. However, time to time due high demand if an item is unavailable, you will be notified, and we may offer an alternative or a refund.

Are your products authentic?

Yes, all our products are 100% authentic and sourced from trusted suppliers and manufacturers.

Do you offer gift wrapping?

Yes, we offer gift wrapping for select items. Please contact our team after order is placed to make sure we add some gift wrapping for your items.

Customer Support

How can I contact customer support?

You can reach us via email at hello@hansabeauty.com or through our contact form on the website.

What are your customer support hours?

Our support team is available Monday to Friday from 9:00 AM to 6:00 PM